Refund Policy

Understanding our refund process and eligibility criteria.

General Policy

At Rafale, we strive to ensure complete satisfaction with our digital services. However, due to the nature of digital goods, our refund policy has specific conditions and limitations.

Important Note

All digital goods and virtual currency purchases are considered FINAL once delivered to your account. Please verify your purchase details carefully before confirming.

Refund Eligibility

Refunds may be considered in the following cases:

  • Service not delivered within 24 hours
  • Technical error preventing service delivery
  • Duplicate charges for the same service
  • Service significantly different from description

Refunds are NOT available for:

  • Successfully delivered digital goods
  • Virtual currency already credited to account
  • Services marked as "non-refundable"
  • Requests made after 24 hours of purchase

Refund Process

1

Contact Support

Submit a refund request through our support system with your order details.

2

Review Process

Our team will review your request within 24-48 hours.

3

Decision

You will be notified of the decision via email.

4

Refund Processing

If approved, refunds are processed within 5-7 business days.

Payment Methods

Refunds will be processed to the original payment method:

  • Credit/Debit Cards: 5-7 business days
  • Digital Wallets: 1-3 business days
  • Bank Transfers: 7-10 business days
  • Mobile Payment Services: 1-3 business days

Special Circumstances

  • Bulk orders may have special refund conditions
  • Promotional or discounted purchases may be non-refundable
  • Account credit may be offered instead of monetary refunds
  • Partial refunds may be offered in certain cases

Contact Us

If you have questions about our refund policy or need to request a refund:

  • Email: support@rafale.com
  • Live Chat: Available 24/7
  • Support Ticket: Through your account dashboard

Additional Information

We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on this page.

Last Updated: June 25, 2024