1. Service Location
Our social media engagement services are available globally. We serve customers worldwide and provide services for various social media platforms including but not limited to Facebook, Instagram, TikTok, YouTube, Twitter, and other major platforms.
2. Service Start Time
Service activation begins within 1 to 5 minutes after your order is confirmed and payment is successfully processed. You will receive an order confirmation email with your order details and estimated completion time.
3. Delivery Speed
We deliver services at high speed, capable of processing up to 500 million interactions daily. Delivery times vary based on the quantity ordered and current system load. Standard delivery times are displayed on each service page, with most orders completing within 24-48 hours.
4. Quality Guarantee
We emphasize the use of high-quality, authentic accounts to provide natural interactions. All followers, likes, views, reactions, comments, and other services are delivered from real, active accounts with genuine engagement patterns. We do not use bots, fake accounts, or automated systems that violate platform terms.
5. Drop Rate and Refill Policy
We guarantee minimal to no drop in engagement after delivery. Our services are designed to maintain stability over time using high-quality, authentic accounts.
5.1. What is Considered Normal?
The following are considered normal and do not qualify for refill or refund:
- Drops of less than 20% within the first 30 days
- Minor fluctuations (5-10%) that are part of normal platform activity
- Gradual decreases over several months (beyond 30 days)
- Drops caused by your account activity (deleting posts, changing settings, etc.)
- Drops due to platform algorithm changes or policy updates
5.2. What Qualifies for Refill?
A significant drop qualifies for our refill policy if:
- More than 20% drop occurs within the first 30 days after delivery
- The drop is not caused by your actions (post deletion, account changes, etc.)
- You can provide proof showing before/after numbers with timestamps
- The drop is not due to platform penalties or account restrictions
5.3. Refill Options
If you experience a qualifying drop, we offer the following options:
- Free Refill: We will refill the dropped engagement at no additional cost (preferred option)
- Partial Refund: If refill is not possible due to technical reasons, we will provide a proportional refund based on the dropped amount
- Replacement Service: In some cases, we may offer a replacement service of equal or greater value
5.4. How to Claim Refill
To claim a refill or refund for a significant drop:
- Document the Drop: Take screenshots showing:
- Your account stats immediately after delivery completion
- Your current account stats showing the drop
- Timestamps proving the drop occurred within 30 days
- Contact Support: Email us at support@example.com or WhatsApp at +20 123 456 7890
- Provide Information: Include:
- Your order number
- Screenshots showing the drop
- Date of delivery completion
- Date when you noticed the drop
- Current engagement numbers
- Review Process: We will review your claim within 2-3 business days
- Refill Execution: If approved, refill will begin within 24-48 hours
5.5. 365-Day Guarantee
This refill policy is valid for 365 days (1 year) from the date of delivery completion. This means:
- You can claim refills for significant drops anytime within 1 year of delivery
- Multiple refills may be provided if drops occur at different times
- After 365 days, the guarantee expires and no refills will be provided
- The guarantee applies to the original order quantity, not cumulative increases
5.6. Limitations
The refill policy does NOT apply if:
- The drop is less than 20%
- The drop occurs after 30 days (though you may still contact us for assistance)
- Your account was banned or restricted by the platform
- You deleted posts or made changes that affected engagement
- The drop is due to platform algorithm changes
- You violated platform terms of service
Tip: To maintain your engagement, avoid deleting posts, changing account settings frequently, or violating platform rules. Our services are designed to be stable, but your account activity can affect results.
6. Refund and Return Policy
Our refund policy is designed to protect both you and us, ensuring fair treatment for all parties involved.
6.1. Eligible Refund Scenarios
Refunds are available only under the following circumstances:
- Non-Delivery: If the service is not delivered within the promised timeframe (as stated on the service page or order confirmation)
- Partial Delivery: If less than 80% of the ordered quantity is delivered within the specified timeframe
- Technical Failures: If our system fails to process your order due to technical issues on our end
- Wrong Service Delivery: If we deliver a different service than what was ordered (e.g., likes instead of followers)
- Account Error: If we deliver to the wrong account due to an error on our part
- Significant Drop: As outlined in Section 5 (Drop Rate and Refill Policy) - more than 20% drop within 30 days
- Service Cancellation: If you cancel within the first 5 minutes before service starts (as per Section 11)
6.2. Non-Refundable Scenarios
Refunds will NOT be issued in the following cases:
- Service has been successfully delivered and is functioning as expected
- You change your mind after the service has started
- You are unsatisfied with the results but the service was delivered as promised
- Your account gets banned or restricted by the social media platform (this is outside our control)
- You provided incorrect account information (wrong URL, username, or account details)
- You violated platform terms of service and your account was penalized
- You requested a refund after the 7-day window has passed
- Minor drops (less than 20%) that are considered normal fluctuations
- You purchased the service for an account you don't own or have permission to manage
- Platform algorithm changes affecting your account (this is beyond our control)
6.3. Refund Request Process
To request a refund, you must:
- Contact Support: Email us at support@example.com or WhatsApp at +20 123 456 7890
- Provide Order Number: Include your order number in the subject line
- Explain the Issue: Clearly describe why you're requesting a refund
- Provide Evidence: Include screenshots, videos, or other proof supporting your claim
- Submit Within Timeframe: Refund requests must be submitted within 7 days of delivery completion
6.4. Refund Processing
- Review Period: We will review your refund request within 2-3 business days
- Investigation: We may request additional information or proof during the review process
- Decision: You will receive an email notification regarding the approval or denial of your refund request
- Processing Time: Approved refunds will be processed to the original payment method within 5-10 business days
- Refund Amount: Refunds may be partial or full depending on the circumstances:
- Full Refund: For non-delivery, wrong service, or complete failure
- Partial Refund: For partial delivery (proportional to undelivered amount) or significant drops
- No Refund: For successfully delivered services or non-eligible scenarios
6.5. Refund Methods
Refunds will be issued using the same payment method used for the original purchase:
- Credit/Debit Cards: Refunded to the original card (5-10 business days)
- PayPal: Refunded to your PayPal account (3-5 business days)
- Bank Transfer: Refunded to your bank account (7-14 business days)
- Cryptocurrency: Refunded to the original wallet address (1-3 business days)
Note: If the original payment method is no longer available, we will work with you to find an alternative refund method.
6.6. Dispute Resolution
If you disagree with our refund decision:
- You can request a review by providing additional evidence
- Our support team will conduct a second review within 3-5 business days
- If still unresolved, you may escalate to our management team
- We are committed to fair resolution and will work with you to find a satisfactory solution
Important: Refund requests submitted after 7 days of delivery completion will not be considered. Please monitor your order and contact us immediately if you notice any issues.
7. Service Disclaimer and Liability
While we strive to comply with all social media platform rules and guidelines, we are not liable for any platform penalties, account restrictions, suspensions, or bans that may occur as a result of using our services.
By purchasing our services, you acknowledge and accept that:
- You understand the risks associated with purchasing social media engagement
- You are solely responsible for ensuring your account complies with platform terms of service
- We are not responsible for any changes in platform algorithms or policies that may affect delivered services
- You accept all risks associated with using our services
8. Privacy Policy
We are committed to protecting your privacy and personal information:
- Secure Data Handling: All user data is handled securely and confidentially
- No Third-Party Sharing: We do not share, sell, or rent your personal information to third parties, except as necessary for service fulfillment (e.g., payment processing)
- Secure Payment Processing: All payments are processed through secure, encrypted payment gateways
- Data Protection: We implement industry-standard security measures to protect your information
- Account Information: Account URLs, usernames, and other service-related information are used solely for order fulfillment and are not stored longer than necessary
9. User Obligations
By using our services, you agree to:
- Comply with Platform Policies: Follow all terms of service, community guidelines, and policies of the social media platforms you use
- Ethical Use: Use our services ethically and lawfully
- No Misuse: Do not use our services for spam, harassment, fraud, or any illegal activities
- Account Ownership: Only purchase services for accounts you own or have explicit permission to manage
- Accurate Information: Provide accurate account information and URLs
Violation of these obligations may result in service termination without refund.
10. Payment Terms
Accepted Payment Methods:
- Credit/Debit Cards (Visa, Mastercard, American Express)
- PayPal
- Bank Transfer
- Cryptocurrency (Bitcoin, Ethereum, USDT)
- Other methods as displayed on our payment page
Currency: Prices are displayed in EGP (Egyptian Pound) by default, with currency conversion available for international customers.
Tax Information: All prices include applicable taxes unless otherwise stated. International customers are responsible for any customs duties or taxes imposed by their country.
Payment Requirement: Full payment is required before service activation. Services will not begin until payment is confirmed and cleared.
11. Cancellation Policy
We understand that sometimes you may need to cancel an order. Our cancellation policy is designed to be fair while protecting our operations.
11.1. Cancellation Window
Order cancellation is only available under the following conditions:
- Before Service Starts: You may cancel your order within the first 5 minutes after order confirmation for a full refund
- After Service Starts: Once service activation begins (after 5 minutes), cancellation is not available, and refunds will not be issued
- Processing Orders: Orders that have begun processing cannot be cancelled
- Completed Orders: Orders that have been completed cannot be cancelled
11.2. How to Cancel
To cancel an order, you must:
- Act Quickly: Contact us immediately within the 5-minute window
- Contact Methods:
- Provide Order Number: Include your order number in the cancellation request
- State Reason: Briefly explain why you're cancelling (optional but helpful)
11.3. Cancellation Processing
- Immediate Processing: Cancellation requests received within 5 minutes will be processed immediately
- Refund Timeline: Full refund will be issued within 24-48 hours
- Refund Method: Refund will be processed to the original payment method
- Confirmation: You will receive an email confirmation once cancellation is processed
11.4. Non-Cancellable Orders
The following orders cannot be cancelled:
- Orders older than 5 minutes
- Orders that have started processing
- Orders that have been completed
- Orders that are partially delivered
- Orders paid with cryptocurrency (due to blockchain irreversibility)
11.5. Special Circumstances
In rare cases, we may consider cancellation requests outside the 5-minute window if:
- There was a technical error on our end
- We delivered to the wrong account
- We delivered the wrong service
- There was a payment processing error
These cases will be reviewed individually, and cancellation is not guaranteed.
Important: The 5-minute cancellation window is strict. Once service begins, cancellation is not possible. Please review your order carefully before confirming payment.
12. Contact Information
For support, questions, disputes, or refund requests, please contact us:
When contacting support, please include your order number for faster assistance.
13. Proof of Service
Upon request, we can provide proof of service delivery in the following formats:
- Video Proof: Screen recording showing the delivery process
- Screenshot Proof: Before and after screenshots showing the increase in engagement
- Order Report: Detailed report showing delivery statistics and timestamps
Proof requests must be submitted within 30 days of delivery completion. Contact support to request proof of service.
14. Acceptance Clause
By placing an order and purchasing our services, you acknowledge that:
- You have read, understood, and agree to be bound by all terms and conditions listed in this document
- You accept the service guarantee and refund policies as stated
- You understand the risks and limitations associated with our services
- You agree to comply with all user obligations outlined in Section 9
- You accept that we are not liable for platform penalties or account restrictions
- You agree to our privacy policy and data handling practices
If you do not agree to these terms, please do not use our services.
Last Updated: November 17, 2025
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