Privacy Policy

1. Information Collection

To provide our digital marketplace services, we collect information that you provide directly to us, including:

• Account Basics: Username, email address, and encrypted password.
• Gaming Identifiers: Player IDs, Game Characters, and Server Regions (essential for processing top-ups).
• Regional Data: IP-based country detection to show the correct currency (EGP/USD) and local payment methods.
• Transaction Proofs: Reference numbers or screenshots for payments made via mobile wallets (e.g., Vodafone Cash).
• Support Interactions: Communication logs from live chat or support tickets.

Note: We do NOT store full credit card numbers or sensitive banking credentials. These are handled by our secure payment providers.

2. Use of Information

Your data is used specifically to maintain and improve your experience on Rafale:

• Service Delivery: Sending UC, Diamonds, or CP to the correct game ID.
• Regional Experience: Remembering your currency preferences and displaying local tax/fees.
• Security & Fraud: Protecting your account and the platform from unauthorized access or fraudulent chargebacks.
• Communication: Notifying you when an order status changes to "Completed" or "Processing".
• Verification: Assisting in manual verification for high-value orders or wallet top-ups.

3. Information Sharing

We may share your information with:

• Service providers (payment processors, delivery partners)
• Legal authorities when required by law
• Third parties with your explicit consent

We never sell your personal information to third parties.

4. Data Security

We implement appropriate security measures to protect your information:

• Encryption of sensitive data
• Regular security assessments
• Secure data storage systems
• Limited access to personal information
• Employee training on data protection

5. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Data portability

6. Cookies Policy

We use cookies to enhance your journey on the platform:

• Session Management: Keeping you logged in during your shopping session.
• Preferences: Remembering whether you prefer to view prices in Egyptian Pounds (EGP) or US Dollars (USD).
• Site Performance: Analyzing traffic to ensure the marketplace remains fast and responsive.

You can manage cookie settings through your browser, but some features may not work as expected if cookies are disabled.

7. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by:

• Posting the new policy on this page
• Updating the "Last Updated" date
• Sending an email notification for significant changes

8. Contact Us

If you have questions about your data privacy or would like to request data deletion:

• Privacy Email: privacy@rafale.com
• Live Help: Reach out via our 24/7 Live Chat.